Legal

Privacy Policy

Last updated: August 1, 2026

RaWa Call ("we," "us," or "our") is operated by RAWA AI SOLUTIONS LLC, based in Georgetown, Texas. This Privacy Policy explains how we collect, use, and protect information when you use our AI phone receptionist service, including our website and client dashboard.

1. Information We Collect

Business owner information: Name, business name, email address, mobile phone number, and billing information provided during signup, onboarding, or through our client intake form.
Caller information: Phone numbers, call audio recordings, and voice transcripts of inbound calls handled by our AI receptionist on your behalf.
Service usage data: Call volume, minutes consumed, call timestamps, and lead summary data generated by our system.
Billing data: Payment card details are collected and stored directly by our payment processor, Stripe; we do not store full card numbers on our own servers.

2. How We Use Your Information

We use the information we collect to:

Operate and deliver the RaWa Call AI receptionist service, including answering calls, recording and transcribing them, and extracting lead information
Send SMS and email notifications directly to business owners when their AI receptionist captures a lead
Process billing and manage your subscription
Improve service quality and AI performance
Communicate with you about your account and service updates

3. Call Recording & Transcription

Calls answered by your AI receptionist may be recorded and transcribed. Callers are notified at the start of each call that it may be recorded. Recordings and transcripts are used to generate your lead notifications, are stored securely, and are retained as described in Section 6 below.

4. Subprocessors

To deliver the Service, we share information with third-party providers that process it only on our behalf and only as needed to provide their service to us — including providers for call handling and telephony, AI speech and language processing, workflow automation and hosting, and payment processing (Stripe). Each provider is contractually and/or technically limited to using data only to provide its service to us. A current list of the categories of providers we use is maintained at rawacall.com/legal/subprocessors.

5. SMS Notifications

By providing your mobile phone number and signing up for RaWa Call's service, you consent to receive automated SMS notifications directly from RAWA AI SOLUTIONS LLC. These messages notify you of missed calls and captured leads handled by your AI receptionist.

Message frequency varies based on your inbound call volume.
Message and data rates may apply.
To opt out of SMS notifications at any time, reply STOP to any message or contact us at [email protected].
For help, reply HELP or contact [email protected].

6. No Third-Party Sharing of Mobile Data or SMS Consent

Your mobile phone number and SMS opt-in consent are never sold, rented, shared, or transferred to any third party or affiliate for marketing or any other purpose. Consent is given directly to RAWA AI SOLUTIONS LLC only.

We do not engage in affiliate marketing, third-party lead generation, or promotional messaging on behalf of other companies.

7. Data Retention

We retain call recordings, transcripts, and lead summaries for up to 90 days, after which they are automatically deleted. You may request earlier deletion at any time by contacting [email protected]. Billing records are retained as required for tax and accounting purposes.

8. Security

We use industry-standard security practices, including encrypted transmission and access controls. However, no method of transmission over the internet is 100% secure.

9. Your Rights

You have the right to access, correct, or delete your personal information at any time. California residents and residents of other states with applicable privacy laws may have additional rights, including the right to know what personal information we collect and the right to request deletion. Contact [email protected] to exercise these rights.

10. Children's Privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted at rawacall.com/privacy with an updated date.

12. Contact

RAWA AI SOLUTIONS LLC
Georgetown, TX 78626
[email protected]
+1 (681) 456-9416