Legal

Privacy Policy

Last updated: September 24, 2026

RaWa Call ("we," "us," or "our") is operated by RAWA AI SOLUTIONS LLC, based in Georgetown, Texas. This Privacy Policy explains how we collect, use, and protect information when you use our services — the RaWa Call AI phone receptionist and the RaWa Chat AI messaging assistant — including our website and client dashboard.

1. Information We Collect

Business owner information: Name, business name, email address, mobile phone number, and billing information provided during signup, onboarding, or through our client intake form.
Caller information: Phone numbers, call audio recordings, and voice transcripts of inbound calls handled by our AI receptionist on your behalf.
Chat and messaging information: When you message a business that uses RaWa Chat — through its website chat, its contact form, or Facebook Messenger (and Instagram or WhatsApp where the business has turned them on) — we receive the content of your messages, the identifier the messaging platform assigns to your conversation with that business (for example, Meta's Page-scoped ID), and any name, email address or phone number you choose to include.
Service usage data: Call volume, minutes consumed, call timestamps, and lead summary data generated by our system.
Billing data: Payment card details are collected and stored directly by our payment processor, Stripe; we do not store full card numbers on our own servers.

2. How We Use Your Information

We use the information we collect to:

Operate and deliver the RaWa Call AI receptionist service, including answering calls, recording and transcribing them, and extracting lead information
Operate RaWa Chat: answer messages on behalf of our business clients and pass conversations to their staff (see Section 4)
Send SMS and email notifications directly to business owners when their AI receptionist captures a lead
Process billing and manage your subscription
Improve service quality and AI performance
Communicate with you about your account and service updates

3. Call Recording & Transcription

Calls answered by your AI receptionist may be recorded and transcribed. Callers are notified at the start of each call that it may be recorded. Recordings and transcripts are used to generate your lead notifications, are stored securely, and are retained as described in Section 8 below.

4. RaWa Chat (Website Chat, Contact Forms and Messaging Apps)

RaWa Chat answers messages on behalf of the business you contacted, using an AI assistant. When you message a business that uses RaWa Chat, we process your messages as that business's service provider, in order to:

generate and send a reply on the business's behalf, based on information the business has given us;
pass the conversation to the business's staff when the assistant cannot help, including emailing them a copy of the conversation;
show the business its conversations in its client dashboard.

Replies may be written by AI. The business's staff can read your conversation and may reply to you in person.

We use your messages only to provide this service to the business you contacted. We do not sell them, use them for advertising, or share them with any other business, and our AI provider does not use them to train its models. Messages you send through Facebook Messenger, Instagram or WhatsApp are also subject to Meta's own privacy policy.

5. Subprocessors

To deliver the Service, we share information with third-party providers that process it only on our behalf and only as needed to provide their service to us — including providers for call handling and telephony, AI speech and language processing, messaging platforms (Meta, for Facebook Messenger, Instagram and WhatsApp), email delivery (Google Workspace), workflow automation and hosting, and payment processing (Stripe). Each provider is contractually and/or technically limited to using data only to provide its service to us. A current list of the categories of providers we use is maintained at rawacall.com/legal/subprocessors.

6. SMS Notifications

By providing your mobile phone number and signing up for RaWa Call's service, you consent to receive automated SMS notifications directly from RAWA AI SOLUTIONS LLC. These messages notify you of missed calls and captured leads handled by your AI receptionist.

Message frequency varies based on your inbound call volume.
Message and data rates may apply.
To opt out of SMS notifications at any time, reply STOP to any message or contact us at [email protected].
For help, reply HELP or contact [email protected].

7. No Third-Party Sharing of Mobile Data or SMS Consent

Your mobile phone number and SMS opt-in consent are never sold, rented, shared, or transferred to any third party or affiliate for marketing or any other purpose. Consent is given directly to RAWA AI SOLUTIONS LLC only.

We do not engage in affiliate marketing, third-party lead generation, or promotional messaging on behalf of other companies.

8. Data Retention

We retain call recordings, transcripts, and lead summaries for up to 90 days, after which they are automatically deleted. RaWa Chat conversations are retained for up to 24 months after the last message in the conversation; if a business stops using RaWa Chat, its conversations are deleted within 30 days, after any export the business requests. You may request earlier deletion at any time, as described in Section 9. Billing records are retained as required for tax and accounting purposes.

9. Deleting Your Data

To ask us to delete your information — including a RaWa Chat conversation from Facebook Messenger, Instagram or WhatsApp — email [email protected] with the subject "Data deletion request" and tell us:

the business you contacted and how (for example, Facebook Messenger or the business's website chat);
the approximate date of the conversation, and any name, email address or phone number you used in it.

We will delete the conversation and the personal information in it within 30 days and email you when it's done. Deleting a conversation inside the Messenger, Instagram or WhatsApp app removes it only from your own view; it does not delete our copy, or the copy in the business's own Meta inbox, which you can ask that business to delete directly.

10. Security

We use industry-standard security practices, including encrypted transmission and access controls. However, no method of transmission over the internet is 100% secure.

11. Your Rights

You have the right to access, correct, or delete your personal information at any time. California residents and residents of other states with applicable privacy laws may have additional rights, including the right to know what personal information we collect and the right to request deletion. Contact [email protected] to exercise these rights.

12. Children's Privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted at rawacall.com/privacy with an updated date.

14. Contact

RAWA AI SOLUTIONS LLC
Georgetown, TX 78626
[email protected]
+1 (681) 456-9416