RaWa Chat replies to the messages customers send your business on your website, Facebook and Instagram — in seconds, in English or Spanish, using your own information.
You tell us about your business once. From then on, every message gets a fast, accurate answer — and the ones that need a person reach your team with everything they need.
Through your website chat, your contact form, Facebook Messenger or Instagram — whichever they already use.
From what you've told it: your services, prices, hours and next steps. It never makes up a price or a policy.
When a customer wants a person, it takes their name and best contact, hands the conversation to your team with an email alert, and stays quiet from then on.
A sample Facebook Messenger conversation for a heating and cooling company, and the alert its team receives when the customer asks for a person.
The full transcript follows in the email, and the conversation is saved in your RaWa portal.
Sample business and customer. Replies come from the information each business provides.
Replies appear in your own Facebook and Instagram inbox in Meta Business Suite, so nothing moves to a new app.
Your staff can step in at any time — the moment they reply, the assistant steps back. Every conversation is saved in your RaWa portal.
If someone asks, it says it's an automated assistant. It sticks to your business and politely declines anything off-topic.
You decide what it knows and what it says. You can remove its access to your Facebook Page or Instagram account at any time.
It works on its own or alongside RaWa Call, our AI phone receptionist. Tell us how your customers reach you and we'll set it up with you.
Talk to us